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Frequently Asked
Questions
This section covers most of the commonly
asked questions regarding your Custom Print. If you do not
find the answer to your questions, please feel free to contact our
customer service department.
How do I submit my photos via email?
Where do I mail my photos?
Can I scan
my photos and email them to YCP?
Is it possible not to list one of the fields on my Custom Print such
as, first name, last name, nick name etc?
When will I receive my Custom Print?
Can I order more than one Custom Print at the same time?
What is considered a good/bad quality photo?
How is my personal information protected?
Can I place an order over the phone?
Will my original photos be returned?
Is Your Custom Prints offered nation wide?
Can I schedule an appointment for a YCP photographer to take my
photos?
What is YCP's return policy?
Can my Custom Print contain more than one person's photo?
What type of digital photo files do you accept?
How do I submit my photos via email?
Once you have selected your Custom Print, completed
all of the *required fields, and
clicked the
submit button you will then be directed
to complete your order by sending your photos as attachments
to:
YourCustomPrints@Gmail.com
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Where do I mail my photos?
All photos must be mailed to:
987 Park Hollow Way
Lawrenceville, Ga. 30043
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Can I scan my
photos and email them to YCP?
Yes you can scan your photos. Please make sure you
scan them at a good quality. We
recommend scanning your photos at 300 to 450 dpi, and saved as a
JPEG file without reducing
the quality level.
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Is it possible not to list one of the fields on my Custom Print such
as, first name, last name, nick name etc?
You have the option to list either your name, nick name,
sport season, and/or player # on your Custom Print
if you wish. Some prints that require a First & Last Name, can
be substituted with a nick name if desired.
If your Custom Print is featuring two people, you can even list both
names. You must of course specify
where each name should go. Each
*required field should be filled in to insure that our
professionals design
your Custom Print to your specifications. If there is a field
that you do not wish to list on your Custom
Print, simply type N/A in that field and it will be left
empty. Keep in mind that your print will not look exactly
like the print you have chosen because the field will now be empty.
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Can I order more than one Custom Print at the same time?
You can order as many Custom Prints as you wish!
However, a separate order form must be completed
for each print.
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When will I receive my Custom Print?
Once an order has been completed and approved, each Custom Print
has to be designed and printed. This
process takes 3-5 working days. You will have the option
to choose which method of shipping you prefer.
Regular mail takes between 5-8 days for delivery, and Priority mail
takes between 2-4 days. After an
approved order, designing, and printing, you can safely estimate the
time to receive your photos with
Regular mail delivery between 8-13 days maximum. If you choose
to have your photos sent via Priority
mail, you can receive your Custom Print between 5-10 days.
(both times excluding Sundays)
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What is considered a good/bad quality photo?
A good photo verses a bad photo is determined by it's
resolution. Resolution indicates the quality
of your photos. The higher the resolution, the clearer and more
detailed your photo will be. Although
YCP checks every photo to make sure it is the best quality, the
following qualifications will help you when
submitting your pictures:
Print Size
Suggested Resolution
8x10
900 x 720 pixels or more
12x18
1620 x 1080 pixels or more
20x30
2700 x 1800 pixels or more
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How is my personal information protected?
All of your personal information including your name,
address, email, and credit card number is
protected on our website with up to 256-bit Secure
Sockets Layer encryption (SSL). On the ordering
page, the SSL lock will be located at the bottom of older browsers,
and at the top on newer browsers.
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Can I place an order over the phone?
Yes you can place an order over the phone. One of
our representatives will accurately complete the order
form with you over the phone for your chosen Custom Print.
Soon after, you will receive an email confirming
the order and the information to be put on your photos. You
have the option to mail or email your
photos as well as the option to pay via phone or via mail.
Once we receive your photos and checked them for
proper quality, we will send you another email approving the order
along with the delivery date information.
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Will my original photos be returned?
If you chose to mail your original photos, they will be
returned along with your new Custom Prints. For all
emailed photos, once your order has been mailed to you, we will
delete your photos from our files within
30 days.
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Is Your Custom Prints offered nation wide?
Anyone can mail or email us their photos no matter where
you're located. That is why we are available
after normal business hours if you have any questions or concerns.
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Can I schedule an appointment for a YCP photographer to take my
photos?
Currently we are only taking appointments in the Georgia
area in these specified counties: Gwinnett, Hall,
Barrow, Walton, Rockdale, Dekalb, Clayton, North Fulton, Cobb, and
Cherokee. Appointments are
generally for large groups of 5 or more. However, a 1 to
4 person appointment can be honored depending
on the amount of services required and location. Feel free to call
and make an appointment or submit your
request online. All appointments require a non-refundable
retainer fee of $50 for large groups, and $25
for groups of 1 to 4 people. This fee will be applied as a
credit when paying for your Custom Print.
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What is YCP's return policy?
A lot of work is put into custom designing a Custom
Print. Therefore, we do not accept returns. Before
you submit your order, you are asked to completely and accurately
review your information for any errors
such as: spelling errors, inaccurate field content, and photo
placement requirements if any. We then
require your initials to verify that you have checked your
information, and do not hold YCP responsible
for any mistakes.
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Can my Custom Print contain more than one person's photo?
Yes you can have more than one person on your Custom
Print. Each Custom Print lists the maximum
number of images to be used. You cannot exceed this limit.
Keep in mind using more than one person
on your Custom Print, requires you to be more specific with photo
placement and field content if needed.
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What type of digital photo files do you accept?
We recommend JPEG (.jpg, .jpeg, .jpe) files.
However we can also accept BMP, TIF, PDF, and PSD
files.
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